Note: This message only applies to old customers that have received an account migration notice via e-mail.

Dear Valued Client,

Liquid Memory LLC would like to inform you of a service upgrade.

In order to provide you with a better service, Liquid Memory LLC expanded the server infrastructure, this message serves to inform you that within the next 48 your web-hosting account will be moved to one of our new state of the art servers.

Though our staff will take great effort and care in moving your accounts without any loss of data please observe our tips to help ensure a smooth process. Please note that you might experience short durations of service interruption. Rest assured that we are doing our best to keep any ill side effects to a minimum.

1.) Take regular backups of your e-mail, especially during these 48 hours
2.) Please ensure that you always have a copy of all your e-mails on your local computer
3.) Do not delete this e-mail without noting our contact details
4.) If you have any questions or concerns take the time to e-mail support[at]liquidmemory[dot]net immediately
5.) Notify your co-workers or relevant personnel of this service upgrade
6.) Read our FAQ bellow or at http://www.liquidmemory.net/?q=node/5
7.) Take a backup of your website

What this means for you:
1.) Better & Faster Service
2.) New AJAX based webmail interface[at]liquidmemory[dot]net
3.) Mail server that provides a more efficient Anti-Spam & Anti-Virus solution
4.) A new control panel that is easier to use, with a more aesthetically pleasing
5.) Trouble-Ticket System that allows you to report and track any technical support requests you might have
6.) A new and improved billing system (Coming Soon), allowing you to settle your bill online using any major credit card

FAQ
1.) Why are you moving me to a new server? I am happy with the current server.
A.) There comes a time when even computers need to be retired, otherwise we risk data loss and extreme downtime.
Furthermore you gain new features, and higher availability. Bottom line its a win - win situation for all concerned.

2.) I need Telephone support for during the migration period to ensure that we don't loose any data
A.) Sure, no problem, just dial +965 9208026 and talk to our migration team.
We are always here for you!

3.) I need to ask a question that was not answered in this document.
A.) Just send an email to support[at]liquidmemory[dot]net or call +965 9208026, our migration team will do its best to help.

4.) I would like to move my data by myself without Liquid Memories help.
A.) No problem, just be sure to let us know by sending an e-mail to support[at]liquidmemory[dot]net and we will send you the
activation details for the new server within the hour. So that you can get right to it.

5.) Why do you need 48 hours to move my account?
A.) The new server has a different IP address than the old one, and DNS servers take approximately 48 hours to sync
these changes. If you would like to know more about how DNS servers work, and how this affects you please read
http://en.wikipedia.org/wiki/Domain_name_system

6.) I would like to upgrade my web-hosting account (add more mail boxes, capacity, etc)
A.) We would be glad to do so, please send an email to sales[at]liquidmemory[dot]net to inform us of your requirements

7.) I would like to cancel my account, how do I do that?
A.) Though we are sad to see you go, all you have to do is email us at support[at]liquidmemory[dot]net and inform us of your
cancellation request. Please note that you will continue to be billed for the current month. Of course we would greatly
appreciate it if you could also tell us of the reason that you wish to leave us.

8.) You appear to have mispelled your e-mail adress, should it not be sales@example.com?
A.) No the email address was intentionally posted in the dept[at]domain[dot]com format to make it harder for spam robots to pick up our mail addresses and spam us. We highly recommend you do the same on all your websites and signatures.